REFUND POLICY

Last Updated: May 22, 2025

This Refund Policy outlines the terms and conditions under which Z Assist Consumer Solutions (doing business as Z Assist) ("we," "us," or "our") may provide refunds for its extended warranty and damage protection plans ("Plans"). Please read this policy carefully. By purchasing a Plan, you agree to the terms of this Refund Policy.

1. General Conditions for Refund Eligibility Refunds are subject to the specific terms and conditions detailed in your individual Plan agreement. This policy provides a general guideline.

2. Cancellation and Refund after the Free Look Period If you choose to cancel your Plan after the Free Look Period has expired, you may be eligible for a prorated refund, provided no claim has been made under the Plan. The prorated refund will typically be calculated based on the unexpired term of the Plan, less any applicable administrative fees or cancellation charges as specified in your Plan agreement. If a claim has been made and settled under your Plan, you are generally not eligible for a refund, even if you cancel the Plan before its expiry date.

3. How to Request a Refund To request a refund, please contact Z Assist customer support:

   • Email: support@zassist.co.in

   • Phone: 9006825043

   • Mailing Address for Refund Requests: Prabha Bhawan, North JP Nagar Ashiana Digha Road, Near Gulf Lubricant Patna - 800024

   Please include the following information in your request:

   • Your full name and contact information.

   • Plan identification number or purchase details.

   • Reason for the refund request.

   • Date of purchase.

4. Processing of Refunds Once we receive your refund request and confirm your eligibility, we will process the refund within a reasonable timeframe (e.g., 15-30 business days). Refunds will typically be processed through the original method of payment. If this is not possible, we will coordinate an alternative method with you. You will be notified once the refund has been processed.

5. Non-Refundable Situations Refunds will generally not be provided in the following circumstances:

   • If a claim has been made and paid or approved under the Plan.

   • If the request for a refund is made after the Plan term has expired.

   • For any fees or charges explicitly stated as non-refundable in your Plan agreement.

   • If there is evidence of fraud or misrepresentation.

6. Plan Specific Terms The terms of your specific Plan document shall prevail over this general Refund Policy in case of any conflict. We encourage you to read your Plan document carefully for detailed terms regarding cancellation and refunds.

7. Changes to the Refund Policy Z Assist reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website at http://www.zassist.co.in. Your continued use of our Services after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Us If you have any questions about our Refund Policy, please contact us: Corporate Office: Z Assist Consumer Solutions B/001, Sheetal Sangeet, Sheetal Nagar Thane, Maharashtra - 400080 Mailing Address (for general inquiries, not solely refund requests): Prabha Bhawan, North JP Nagar Ashiana Digha Road, Near Gulf Lubricant Patna - 800024 Email: support@zassist.co.in Phone: 9006825043